BEGIN:VCALENDAR
VERSION:2.0
PRODID:City of Louisville, CO Calendar Creator
METHOD:PUBLISH
BEGIN:VEVENT
DTSTAMP:20200203T094130
DTSTART:20200331T083000
DTEND:20200331T153000
SUMMARY:Delivering Exceptional Customer Service
DESCRIPTION:<p><a href="https://www.signupgenius.com/go/8050e49aea72da2f94-delivering" target="_blank">Register here!&nbsp;</a></p><p>A dynamic Fred Pryor seminar that's a must-attend for everyone who communicates with customers.<br><br>Key learning points...<br><br>' Increase the return on your customer service dollars<br><br>' Out service your competitors<br><br>' Make your customers feel important and appreciated<br><br>' Remain calm in the most demanding situations<br><br>' Transform complaints into valuable customer feedback<br><br>' Say 'no' and be firm without antagonism<br><br>' Conquer the frustrations of customer contact<br><br>' Win over angry and abusive customers<br><br>' Reduce the stress and turnover that affects customer service personnel<br><br>' Achieve company goals and keep customer goodwill<br><br>' Ensure that customers are treated courteously and fairly ' by everyone in your organization<br><br>' Use convincing expressions and actions that earn customer trust<br><br>' Become a master in the art of listening<br><br>' Understand customers who communicate poorly<br><br>' Be successful with the most difficult-to-deal-with people<br><br>' Stay calm and keep even the most volatile customers from losing control<br><br>' Gain the customer's support for unpopular policies</p>
X-ALT-DESC;FMTTYPE=text/html:<p><a href="https://www.signupgenius.com/go/8050e49aea72da2f94-delivering" target="_blank">Register here!&nbsp;</a></p><p>A dynamic Fred Pryor seminar that's a must-attend for everyone who communicates with customers.<br><br>Key learning points...<br><br>' Increase the return on your customer service dollars<br><br>' Out service your competitors<br><br>' Make your customers feel important and appreciated<br><br>' Remain calm in the most demanding situations<br><br>' Transform complaints into valuable customer feedback<br><br>' Say 'no' and be firm without antagonism<br><br>' Conquer the frustrations of customer contact<br><br>' Win over angry and abusive customers<br><br>' Reduce the stress and turnover that affects customer service personnel<br><br>' Achieve company goals and keep customer goodwill<br><br>' Ensure that customers are treated courteously and fairly ' by everyone in your organization<br><br>' Use convincing expressions and actions that earn customer trust<br><br>' Become a master in the art of listening<br><br>' Understand customers who communicate poorly<br><br>' Be successful with the most difficult-to-deal-with people<br><br>' Stay calm and keep even the most volatile customers from losing control<br><br>' Gain the customer's support for unpopular policies</p>
LOCATION:City Council Chambers\, 749 Main St. Louisville\, Colorado 80027
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR